The cost of shipping is the biggest concern for customers and retailers, according to a new report

Shipping software company Shippo just released its annual report on the state of shipping in 2023. It found customers value free shipping above other perks and discounts, while retailers remain concerned about the costs of shipping. “The data our report uncovers confirms the growing discrepancies between what consumers want and what ecommerce merchants are delivering,” […] The post The cost of shipping is the biggest concern for customers and retailers, according to a new report appeared first on Digital Commerce 360.