Omnichannel Trends: In-store returns of online orders
The prevalence of in-store returns of online orders dipped slightly among retail chains ranked in the Top 500. In 2022, 79.4% of those retail chains offered the service. 87.5% of Top 500 retail chains offered store returns in 2021, and in 2020, that figure was 88.2%. In 2022, Digital Commerce 360 began tracking the availability […]
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