How Vera Bradley motivates seasonal customer service agents

With merchants pushing early promotions and a tight labor market, accessories brand Vera Bradley Retail Stores LLC knew the customer service challenges ahead of the 2022 holiday season. Vera Bradley typically hires seasonal employees in mid-November, with the last day of their two-week training on Black Friday, says Susan Campbell, director of customer experience. But […] The post How Vera Bradley motivates seasonal customer service agents appeared first on Digital Commerce 360.