The Shopper Speaks: Why curbside returns are not likely coming to a store near you

Shoppers and retailers alike favor curbside pickup. Our March 2022 Digital Commerce 360 and Bizrate Insights survey of 1,132 online shoppers confirmed that 37% of online shoppers had ordered online and picked up in store. 25% used curbside pickup for online orders. I thought curbside returns would have come of age at this point. But […] The post The Shopper Speaks: Why curbside returns are not likely coming to a store near you appeared first on Digital Commerce 360.